The Golf Room Privacy Policy

1. Introduction

This Privacy Policy explains how The Braai Room, Golf Room, and Country Meat Group ("we", "us", "our") collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act ("POPIA").

By using our website, booking platform, or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

Full name
Email address
Contact number
Booking details (date, time, number of players, preferences)
Payment-related information (processed via secure third-party providers)
Any additional information you voluntarily provide

3. How We Collect Information

Information is collected when you:

Make a booking via our website or booking platform
Contact us via email, phone, or WhatsApp
Subscribe to marketing communications
Visit our website (via cookies and analytics tools)

4. Purpose of Collection

We collect and process your personal information to:

Process and manage bookings
Send booking confirmations and updates
Communicate with you regarding your reservation
Improve our services and customer experience
Send promotional offers and updates (with your consent)
Comply with legal and regulatory obligations

5. Lawful Processing

We process personal information in accordance with POPIA based on:

Your consent
The necessity to perform a booking agreement
Legitimate business interests
Legal obligations

6. Sharing of Information

We do not sell your personal information.

We may share your information with:

Trusted third-party service providers (e.g. booking systems, payment gateways)
IT and system administrators
Legal or regulatory authorities where required

All third parties are required to maintain confidentiality and data security.

We may share your information with trusted third-party service providers (operators), including booking platforms and payment gateways, who process personal information on our behalf.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Loss
Misuse
Unauthorised access
Disclosure or alteration

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal and accounting requirements

9. Your Rights

Under POPIA, you have the right to:

Access your personal information
Request correction or deletion
Object to processing
Withdraw consent for marketing at any time

Requests can be made via the contact details below.

10. Marketing Communications

You will only receive marketing communications if:

You have opted in, or
You are an existing customer (where permitted by law)

You may unsubscribe at any time via:

Email unsubscribe links
Direct request to us

11. Cookies and Website Tracking

Our website may use cookies to:

Improve user experience
Analyse website traffic
Support marketing efforts

You can disable cookies in your browser settings.

12. Third-Party Platforms

Bookings and payments may be processed via third-party platforms.

We are not responsible for the privacy practices of these platforms, and users are encouraged to review their policies.

While we take reasonable steps to ensure that all service providers maintain appropriate security measures, we do not control and are not responsible for the independent privacy practices of third-party platforms.