The Braai Room Privacy Policy

Effective Date: April 2026

This Privacy Policy explains how The Braai Room, Golf Room & Country Meat Group (“we”, “us”,“our”) collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using our website, booking platform, or services, or by dining with us, you consent to the practices described in this policy.

1. Introduction & Responsible Party

The Braai Room acts as the Responsible Party in terms of POPIA in respect of all personal information collected through your interaction with us.

  • Business Name: The Braai Room / Golf Room / Country Meat Group

  • Address: Lower Level, Lonehill Shopping Centre, 22 Lonehill Blvd, Sandton, 2191

  • Email: lonehill@braairoom.co.za

  • Phone: (010) 800 2919

2. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Contact number (mobile and/or landline)

  • Booking details (date, time, number of guests, special requests, dietary requirements)

  • Payment-related information (processed securely via third-party payment providers)

  • CCTV footage captured on our premises

  • Any additional information you voluntarily provide when contacting us

3. How We Collect Information

We collect personal information when you:

  • Make a reservation via our website, booking platform, phone, WhatsApp, or in person

  • Contact us via email, phone, or social media

  • Sign up for our loyalty programme or marketing communications

  • Visit our website (via cookies and analytics tools)

  • Visit our premises (via CCTV)

4. Purpose of Collection

We collect and process your personal information to:

  • Process and manage reservations

  • Send booking confirmations, reminders, and updates

  • Communicate with you regarding your reservation or visit

  • Process payments and manage accounts

  • Manage dietary and allergy information to ensure your safety

  • Improve our services and customer experience

  • Send promotional offers and marketing communications (only with your consent)

  • Ensure the safety and security of guests and staff via CCTV monitoring

  • Comply with legal, accounting, and regulatory obligations

5. Lawful Basis for Processing (POPIA)

We process your personal information on the following lawful grounds:

  • Consent – where you have provided explicit consent (e.g. marketing communications)

  • Contractual necessity – to fulfil a reservation or service agreement

  • Legitimate interest – to protect the safety of guests, staff, and property

  • Legal obligation – where required by applicable law or regulation

6. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Trusted third-party service providers (e.g. booking systems, payment gateways, SMS/email platforms) who process personal information on our behalf as Operators under POPIA

  • IT systems administrators and technical support providers

  • Legal, regulatory, or law enforcement authorities where required by law

All third-party operators are contractually required to maintain confidentiality and uphold appropriate

data security standards. We do not share personal information with any third party for their own independent marketing purposes without your explicit consent.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access, use, or disclosure

  • Loss, destruction, or alteration

  • Unlawful processing

These measures include access controls, secure communication channels, and staff training.

However, no system is completely secure. In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

8. Data Retention

We retain your personal information only for as long as is necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, accounting, and tax requirements

  • Resolve any disputes or enforce our agreements

CCTV footage is retained for a maximum of 30 days unless required for investigation purposes.

Booking records are retained for a period consistent with our legal obligations under South African law.

9. Your Rights Under POPIA

As a Data Subject under POPIA, you have the right to:

  • Access – request a copy of the personal information we hold about you

  • Correction – request that inaccurate information be corrected

  • Deletion – request the deletion of your personal information (subject to lawful exceptions)

  • Object – object to the processing of your personal information

  • Withdraw Consent – withdraw consent for marketing communications at any time without penalty

  • Lodge a Complaint – lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed

To exercise any of these rights, please contact us using the details in Section 15. We will respond within a reasonable time and in accordance with POPIA requirements.

Information Regulator of South Africa: inforeg@justice.gov.za | www.justice.gov.za/inforeg

10. Marketing Communications

You will only receive marketing communications from us if:

  • You have explicitly opted in to receive such communications, or

  • You are an existing customer and we are communicating about similar products or services (where permitted under POPIA)

You may unsubscribe or withdraw consent at any time by:

  • Clicking the unsubscribe link in any marketing email

  • Replying “STOP” to any SMS communication

  • Contacting us directly via the details in Section 15

Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

11. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience and website functionality

  • Analyse website traffic and user behaviour (via tools such as Google Analytics)

  • Support targeted advertising and marketing efforts

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality. By continuing to use our website, you consent to our use of cookies as described herein.

12. Third-Party Platforms

Reservations and payments may be processed via third-party platforms (e.g. booking systems, payment gateways). While we take reasonable steps to ensure that these providers maintain appropriate data security measures, we are not responsible for the independent privacy practices of third-party platforms.

We encourage you to review the privacy policies of any third-party platform you interact with during the booking process.

13. CCTV Monitoring

For the safety and security of our guests and staff:

  • CCTV cameras are in operation on our premises.

  • The existence of CCTV is disclosed through visible signage at our premises.

  • CCTV footage is used solely for security and incident investigation purposes.

  • Footage is retained for a maximum of 30 days unless required for ongoing investigation or legal proceedings.

  • Access to CCTV footage is restricted to authorised management and, where required, law enforcement authorities.

14. Children’s Personal Information

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian. If you believe we have inadvertently collected such information, please contact us immediately using the details in Section 15.

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable legislation. Updated versions will be published on our website and displayed at the restaurant. We encourage you to review this policy periodically.

16. Contact Details & Information Officer

For any privacy-related queries, to exercise your rights, or to lodge a complaint, please contact:

The Braai Room / Golf Room

Information Regulator of South Africa (for complaints):

17.Acknowledgement of Terms

By making a reservation or dining at The Braai Room, the Booking Holder acknowledges that they:

  • Have read and understood these Terms & Conditions and Privacy Policy.

  • Consent to the collection and processing of personal information as described herein.

  • Agree to be responsible for all guests under their reservation.

  • Accept financial responsibility for any damages, losses, or rule violations caused by themselves or their guests.