The Braai Room Cancellation Policy

Standard Reservations

• Cancellations made more than 24 hours before the reservation: Full refund of deposit or option to reschedule.

• Cancellations between 6–24 hours before the reservation: Reschedule only (deposit not refunded).

• Cancellations less than 6 hours before / no-show: Deposit forfeited; no refund.

Group Bookings

• Cancellations for group bookings must be made at least 48 hours in advance for a full deposit refund.

• Partial cancellations (reduction in guest numbers) within 24 hours may result in a minimum spend charge.

Late Arrivals

• Reservations will be held for 15 minutes past the booked time. After this, the table may be released.

• Please notify us as early as possible if you are running late.

Restaurant Closures

• In the event of an unplanned closure due to circumstances beyond our control (load shedding, emergency, etc.), a full refund of any deposit or a rescheduling option will be offered.